This Privacy Policy explains how rugi99 collects, uses, stores, and protects your personal information. Your privacy is taken seriously — read on to understand your rights and our obligations.
All personal and financial data transmitted to and from rugi99 is protected by 256-bit SSL encryption — the same standard used by major Malaysian banks. Your information is never transmitted in plain text.
rugi99 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is used solely to operate and improve the rugi99 Service for your benefit.
You have the right to request access to the personal data rugi99 holds about you, to request corrections, and in certain circumstances to request deletion. Contact support to exercise these rights.
rugi99 uses cookies and similar technologies to maintain session state, remember preferences, and gather anonymous analytics data to improve the platform. You can manage cookie preferences in your browser settings.
rugi99 does not store full payment instrument details such as bank account numbers or e-wallet PINs. Payment processing is handled through certified payment partners, and only transaction reference data is retained by rugi99.
rugi99 processes personal data in accordance with applicable international gaming authority data protection requirements and relevant data privacy principles. Age verification data is handled with particular care given its sensitive nature.
This Privacy Policy ("Policy") describes how rugi99 ("rugi99", "we", "us", "our") collects, uses, discloses, stores, and protects personal information provided by or relating to individuals ("you", "Player", "User") who access or use the rugi99 online gaming platform at rugi99.co and all associated services (collectively, the "Service").
By registering an account with rugi99 or by continuing to use the Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your personal information as described herein. If you do not agree with this Policy, please discontinue use of the Service and close your account.
1.1 This Policy applies to all personal data collected by rugi99 in connection with the provision of the Service, including data collected through the rugi99 website, any associated mobile-optimised interface, and all player support communications channels.
1.2 This Policy does not apply to third-party websites or services that may be linked to or integrated with the rugi99 Service. rugi99 is not responsible for the privacy practices of any third party and encourages you to review the privacy policies of any third-party services you access.
1.3 rugi99 is the data controller in respect of your personal information. As data controller, rugi99 determines the purposes and means by which your personal data is processed.
rugi99 collects personal information in the following categories:
2.1 Registration and Identity Data. When you create a rugi99 account, we collect information including your full name, date of birth, email address, username, and country of residence. Where age or identity verification is required, we may also collect copies of government-issued identity documents.
2.2 Contact Information. We collect contact details you provide, including email address. Phone numbers are collected only where specifically required for account verification purposes.
2.3 Financial and Transaction Data. We collect records of deposits, withdrawals, and in-platform transactions associated with your account, including payment method type (e.g., Touch n Go eWallet, Boost, Maybank, CIMB), transaction reference numbers, amounts, and timestamps. We do not store full payment instrument credentials.
2.4 Gaming and Betting Activity. We collect records of your gaming activity on rugi99, including bets placed, games accessed, winnings, and session durations. This data is used for account management, regulatory compliance, responsible gaming monitoring, and Service improvement.
2.5 Technical and Usage Data. We automatically collect certain technical data when you access the Service, including IP address, device type, browser type and version, operating system, referring URL, pages visited, and interaction timestamps. This data is used for security monitoring, fraud prevention, and analytics.
2.6 Communications Data. If you contact rugi99 support via live chat, email, or other channels, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.
2.7 Voluntary Information. Any additional information you choose to provide through account settings, surveys, or promotional activities is also collected and processed in accordance with this Policy.
rugi99 uses your personal information for the following purposes:
4.1 Contractual Necessity. The majority of rugi99's data processing activities are necessary for the performance of the contract between you and rugi99 — i.e., providing the gaming Service you have registered for.
4.2 Legal Obligation. Certain processing activities — particularly KYC verification, AML compliance, and age verification — are required by applicable laws and regulatory frameworks.
4.3 Legitimate Interests. rugi99 processes certain data on the basis of legitimate interests, including fraud prevention, security monitoring, and analytical activities that improve the Service.
4.4 Consent. Where rugi99 relies on consent as the basis for processing — such as for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
5.1 rugi99 does not sell, rent, or trade your personal information to third-party marketers.
5.2 rugi99 may share your personal data with the following categories of third parties, strictly for the purposes described in this Policy:
5.3 All third parties with whom rugi99 shares personal data are required to handle such data in accordance with applicable data protection standards and are not permitted to use it for any purpose other than the specific service they provide to rugi99.
6.1 rugi99 does not store complete payment instrument details such as full bank account numbers, e-wallet login credentials, or payment PINs. Financial transactions are processed through certified payment partners who maintain their own payment data security standards.
6.2 rugi99 retains transaction metadata — including payment method type, transaction reference, amount, and timestamp — for regulatory compliance, dispute resolution, and account management purposes.
6.3 All withdrawals at rugi99 are processed to your verified payment method only. This requirement exists both as a security measure and to comply with applicable AML obligations.
7.1 rugi99 uses cookies and similar tracking technologies to operate and improve the Service. Cookies are small text files stored on your device by your web browser.
7.2 rugi99 uses the following categories of cookies:
7.3 You can manage or disable non-essential cookies through your browser settings. Disabling essential cookies may prevent you from using certain features of the Service, including the ability to log in.
8.1 rugi99 retains your personal data for as long as your account remains active and for such period thereafter as required to comply with legal, regulatory, and contractual obligations.
8.2 Transaction records and KYC documentation are typically retained for a minimum period as required by applicable AML and gaming authority regulations, which may extend beyond the closure of your account.
8.3 Where personal data is no longer required for any lawful purpose, rugi99 will securely delete or anonymise it in accordance with its data retention and disposal procedures.
9.1 rugi99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include, but are not limited to:
9.2 While rugi99 applies rigorous security measures, no online system can guarantee absolute security. In the event of a data breach that is likely to result in risk to your rights and freedoms, rugi99 will notify affected individuals and relevant authorities as required by applicable law.
Subject to applicable law, you may have the following rights with respect to your personal data held by rugi99:
To exercise any of these rights, please contact rugi99 support. We will respond to verified requests within a reasonable timeframe consistent with applicable data protection obligations.
11.1 The rugi99 Service is strictly for individuals aged 21 and above. rugi99 does not knowingly collect personal data from individuals under the age of 21.
11.2 Where rugi99 discovers that personal data has been collected from an individual under the age of 21, the associated account will be immediately closed, the personal data will be deleted to the extent permitted by law, and any funds held in the account will be returned after applicable review.
11.3 If you believe a minor has registered on the rugi99 platform, please contact support immediately.
12.1 The rugi99 Service may involve the transfer of your personal data to servers or service providers located outside of Malaysia. Where such transfers occur, rugi99 ensures that appropriate safeguards are in place to protect your personal data in accordance with applicable data protection standards.
12.2 rugi99 only transfers personal data to jurisdictions or recipients that provide an adequate level of data protection, or where appropriate contractual safeguards have been implemented.
13.1 rugi99 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or operational needs. Material changes will be communicated to registered Players via a notice on the rugi99 platform.
13.2 The most current version of this Privacy Policy will always be available at rugi99.co/privacy-policy. Your continued use of the Service following notification of any change constitutes acceptance of the revised Policy.
14.1 If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by rugi99, please contact our support team. Our support team is available 24 hours a day, 7 days a week.
14.2 Contact email: [email protected] (displayed as plain text — not a clickable link).
This Privacy Policy was last reviewed and updated in June 2026. rugi99 reserves all rights not expressly granted herein.
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